At Helping Hand Initiative Foundation, we deeply honor and appreciate every contribution made toward our charitable causes—from feeding the destitute and clothing the vulnerable to educating children in slums. We follow rigorous accounting practices to ensure complete transparency in donor funds.

1. Nature of Charitable Contributions

Donations made to Helping Hand Initiative Foundation are voluntary philanthropic gifts given to support humanitarian activities and do not constitute commercial transactions for goods or services. Consequently, voluntary donations once processed are generally deemed non-refundable once allocated to field relief activities.

2. Erroneous or Duplicate Donations

We understand that technical glitches or unintentional user errors may occasionally occur (such as accidental double debits or entering an unintended donation amount). We examine refund requests with utmost empathy under the following circumstances:

• Duplicate Deduction: If your bank account was debited multiple times for a single intended donation due to network timeout or payment gateway error.
• Discrepancy in Amount: If you accidentally entered an incorrect sum (e.g., added an extra zero).
• Unauthorized Transaction: In cases of documented fraud or unauthorized account access confirmed by your bank.

3. Timeframe for Requesting a Refund

Any refund or cancellation request must be submitted within seven (7) calendar days of the transaction date. Requests made after 7 days cannot be processed, as donated funds are immediately disbursed to ground vendors for procurement of food rations, stationery, or medical supplies.

4. Procedure to Request a Refund

To request a review of your donation, please send an email to info@helpinghandinitiative.org with the subject line "Donation Refund Request - [Transaction ID]", including:

1. Donor’s Full Name and registered 10-digit mobile number.
2. Date and exact amount of the transaction.
3. Payment reference number, UPI UTR number, or bank debit statement screenshot.
4. Clear explanation of the error or duplication.

5. Section 80G Tax Receipt Implications

Under the provisions of the Indian Income Tax Act 1961, if an official 80G tax exemption receipt has already been generated and uploaded to the Income Tax Department portal (Form 10BD filing), any refund may require the donor to formally submit a declaration acknowledging the cancellation of the tax rebate.

6. Refund Processing Timeline

Once your request and supporting bank documents are verified by our finance team:

• The refund approval decision will be communicated within 3 business days.
• Approved refunds will be credited strictly back to the original source account/payment method within 5 to 7 working days, subject to bank clearing cycles.
• No cash refunds will be entertained under any circumstance.

7. Contact Helpdesk

For any clarifications regarding donations or refund requests, please contact our accounts desk: